Contact Us
Need help choosing a plan?
Talk to an Agent
Call 1-800-964-4525 (TTY: 711) to speak with a licensed agent or schedule a home visit. Available from 8 a.m. to 8 p.m., Monday–Friday.1
Attend a Seminar
Learn about Mount Carmel MediGold Health Plan and Medicare in simple terms and get your questions answered.
Request Information
Explore benefits and compare MediGold side by side with our free enrollment guide.
Member Services
Call: 1-800-240-3851 (TTY: 711)
Fax: 1-833-256-2871
8 a.m. to 8 p.m., seven days per week.2
Provider Services
Call: 1-800-991-9907 (TTY: 711)
Fax: 1-833-900-0607
8 a.m. to 5 p.m. (Eastern time), Monday through Friday. Please note that our call center is closed from 12 to 1 p.m. for lunch.
Media Inquiries
Please direct all media inquiries to:
Madeleine Hausmann
Communications Manager
madeleine.hausmann@mchs.com
Mailing Address
All mail communications for Mount Carmel MediGold Health Plan should be sent to our corporate headquarters in Columbus, Ohio.
3100 Easton Square Place, Suite 300, Columbus, OH 43219
Local Plan Offices
Please note that our office is not open for walk-in visitors at this time.
New York: 14 Columbia Circle Drive, Suite 200A, Albany, NY 12203
Ohio: 3100 Easton Square Place, Suite 300, Columbus, OH 43219
1 From September 6 to March 31, we are open from 8 a.m. to 8 p.m., 7 days a week. From April 1 through September 5, we are open 8 a.m. to 8 p.m. Monday through Friday. On certain holidays and weekends, your call will be handled by our automated phone system.
2 On certain holidays, your call will be handled by our automated phone system.