Contact Us
Need help choosing a plan?
Talk to an Agent
Call 1-800-964-4525 (TTY: 711) to speak with a licensed agent or schedule a home visit. Available 8 a.m. to 8 p.m., Monday–Friday.1
Attend a Seminar
Learn about Saint Alphonsus Health Plan and Medicare in simple terms and get your questions answered.
Request Information
Explore benefits and compare Saint Alphonsus Health Plan side by side with our free information guide.
Member Services
Call: 1-800-240-3851 (TTY: 711)
Fax: 1-833-256-2871
8 a.m. to 8 p.m., seven days per week.2
Provider Services
Call: 1-800-991-9907 (TTY: 711)
Fax: 1-833-900-0607
8 a.m. to 5 p.m. (Eastern time), Monday through Friday. Please note that our call center is closed from 12 to 1 p.m. for lunch.
Media Inquiries
Please direct all media inquiries to:
Madeleine Hausmann
Communications Manager
madeleine.hausmann@mchs.com
Mailing Address
All mail communications for Saint Alphonsus Health Plan should be sent to our corporate headquarters in Columbus, Ohio.
Saint Alphonsus Health Plan
3100 Easton Square Place, Suite 300,
Columbus, OH 43219
1 From September 6 to March 31, we are open from 8 a.m. to 8 p.m., 7 days a week. From April 1 through September 5, we are open 8 a.m. to 8 p.m. Monday through Friday. On certain holidays and weekends, your call will be handled by our automated phone system.
2 On certain holidays, your call will be handled by our automated phone system.