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Need Help? Call us. 1-800-964-4525 (TTY 711)

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This page was last updated 07/22/2024

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MercyOne Health Plan (HMO/PPO) is a Medicare Advantage organization with a Medicare contract. Enrollment in MercyOne Health Plan depends on contract renewal. Benefits vary by county. Speak with a licensed sales agent during call center hours: April 1 to September 2, 8 a.m. to 8 p.m., Monday through Friday; September 3 to March 31, 8 a.m. to 8 p.m., seven days a week.

To file a grievance, call 1-800-240-3851 (TTY: 711), 8 a.m. to 8 p.m., 7 days a week or call 1-800-MEDICARE to file a complaint with Medicare. You can also fax 1-833-802-2495 or write to: MercyOne Health Plan, Attn: Appeals and Grievances Department, 3100 Easton Square Place, Suite 300, Columbus, Ohio 43219. ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 888-546-2834 (TTY: 711). 注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 888-546-2834 (TTY: 711).

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