Contact Us


Need help choosing a plan?

Talk to an Agent 

Call 1-800-964-4525 (TTY: 711) to speak with a licensed agent or schedule a home visit. Available from 8 a.m. to 8 p.m., Monday–Friday.

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Attend a Seminar

Learn about MediGold and Medicare in simple terms and get your questions answered.

See Upcoming Dates

Request Information

Explore benefits and compare MediGold side by side with our free enrollment guide.

Request an Enrollment Guide


Member Services

Call: 1-800-240-3851 (TTY: 711)

Fax: 1-833-256-2871

8 a.m. to 8 p.m., seven days per week.2

 

Provider Services

Call: 1-800-991-9907 (TTY: 711)

Fax: 1-833-900-0607

8 a.m. to 5 p.m. (Eastern time), Monday through Friday. Please note that our call center is closed from 12 to 1 p.m. for lunch.

 

Media Inquiries

Please direct all media inquiries to: 

Madeleine Hausmann
Communications Manager 
madeleine.hausmann@mchs.com

Mailing Address

All mail communications for MediGold and Mount Carmel Health Plan should be sent to our corporate headquarters in Columbus, Ohio.

3100 Easton Square Place, Suite 300, Columbus, OH 43219

 

Local Plan Offices

Please note that our office is not open for walk-in visitors at this time. 

New York: 14 Columbia Circle Drive, Suite 200A, Albany, NY 12203

Ohio: 3100 Easton Square Place, Suite 300, Columbus, OH 43219


1 From September 6 to March 31, we are open from 8 a.m. to 8 p.m., 7 days a week. From April 1 through September 5, we are open 8 a.m. to 8 p.m. Monday through Friday. On certain holidays and weekends, your call will be handled by our automated phone system.

2 On certain holidays, your call will be handled by our automated phone system.

This page was last updated 08/28/2024