Billing Support and Resources
Have questions? We are happy to help you every step of the way. Whether you have questions about billing or need financial support, our helpful resources and contacts are just a click or call away, providing the guidance and care you deserve.
MercyOne Health Plan Billing Questions
Our friendly Member Services team is here to help you with any questions regarding your bills or coverage.
Contact:
Seven days a week, 8 a.m. to 8 p.m.
1-800-240-3851 (TTY 711)
Centers for Medicare & Medicaid Services
Call for questions about Medicaid and Medicare Savings Programs.
Contact:
24-hour helpline
1-800-MEDICARE (1-800-633-4227)
1-877-486-2048 (TTY)
www.cms.gov
Social Security Administration
Call for questions about eligibility for Extra Help and other Medicare-related assistance.
Contact:
Monday – Friday, 7 a.m. to 7 p.m.
1-800-772-1213
1-800-325-0778 (TTY)
www.ssa.gov
Iowa Department of Medicaid
Call for questions about eligibility for Medicaid and availability of other state-assistance programs.
Contact:
Monday – Friday, 8 a.m. to 5 p.m.
1-800-338-8366
1-800-735-2942 (TTY)
https://hhs.iowa.gov/programs/welcome-iowa-medicaid