Billing Support and Resources
Have questions? We are happy to help you every step of the way. Whether you have questions about billing or need financial support, our helpful resources and contacts are just a click or call away, providing the guidance and care you deserve.
Trinity Health Plan New York Billing Questions
Our friendly Member Services team is here to help you with any questions regarding your bills or coverage.
Contact:
Seven days a week, 8 a.m. to 8 p.m.
1-800-240-3851 (TTY 711)
Centers for Medicare & Medicaid Services
Call for questions about Medicaid and Medicare Savings Programs.
Contact:
24-hour helpline
1-800-MEDICARE (1-800-633-4227)
1-877-486-2048 (TTY)
www.cms.gov
Social Security Administration
Call for questions about eligibility for Extra Help and other Medicare-related assistance.
Contact:
Monday – Friday, 7 a.m. to 7 p.m.
1-800-772-1213
1-800-325-0778 (TTY)
www.ssa.gov
New York Department of Medicaid
Call for questions about eligibility for Medicaid and availability of other state-assistance programs.
Contact:
Monday – Friday, 8 a.m. to 8 p.m.
Saturday, 9 a.m. to 1 p.m.
1-800-541-2831
www.health.ny.gov/health_care/medicaid/
Elderly Pharmaceutical Insurance Coverage (EPIC) Program
The EPIC program helps eligible seniors with their Medicare Part D costs. Call for questions about eligibility and enrollment into the program.
Contact:
Monday – Friday, 8:30 a.m. to 5 p.m.
1-800-332-3742
1-800-290-9138 (TTY)
www.health.ny.gov/health_care/epic/