Over-the-Counter


Better access to over-the-counter tools to keep you healthy and independent

It takes a lot more than prescription medication to support your health as you age. Your needs change as you get older and so do the tools needed to support that.

Today’s older adults are healthier and more independent than in previous generations. Still, most are managing at least one chronic health condition that requires over-the-counter medication or supplies, according to the National Council on Aging.

Acetaminophen, aspirin, and diphenhydramine are over-the-counter medications frequently used by older adults. These provide temporary relief from short and long-term health issues, but also come at a cost when purchased over time.

Our over-the-counter allowance helps you pay for the growing number of items needed in categories such as cold remedies, digestive health, allergies, and adult care. This quarterly allowance is a supplemental coverage on a wide selection of trusted, quality CVS-branded products without the need for a prescription.

The over-the-counter allowance alleviates stress that can come from purchasing items that keep you healthy and independent. The product catalog gives you access to hundreds of important resources ranging from vitamins to blood pressure monitors.

Call to speak with one of our trusted advisors at 1-800-240-3851 (TTY: 711) or go online today to enroll and begin enjoying benefits like this. Don’t miss out on the resources that can support your commitment to healthy aging. 

Making the most of our OTC allowance benefit as a member

Call Member Services at 1-800-240-3851 (TTY 711) between 8 a.m. and 8 p.m.

You can order eligible items online, in-store, or by calling. Visit www.cvs.com/benefits to order online. All CVS locations are participating stores (excluding Target and Schnucks). To order over the phone call 1-888-628-2770 (TTY 711), Monday to Friday, 9 a.m. to 8 p.m.

View your OTC Catalog. You should receive the OTC Catalog in the Annual Notice of Changes packet sent at the end of September. You can also view the OTC Catalog online.

Balances cannot be carried over from one quarter to the next.

You are responsible for the difference if the total exceeds the quarterly allowance. Only available for in-store purchases.

Benefits vary by plans. For more details, please refer to your Evidence of Coverage.

This page was last updated 10/01/2024